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AI Powered conversational engagement platform can custom design and develop virtual assistants over chat and voice for enterprises to automate human-human touch points be it employees, customers or your sales agents, dealers & business partners. We have over 65+ happy and successful clients for whom we have been delivering immense business benefits & ROI. Our bots are deployed across current enterprise channels ranging from website, mobile apps, social media including WhatsApp, voice assistants & IVR to make them conversationally intelligent.
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Yellow Messenger: WhatsApp For Business
Leverage the world’s largest messaging application to hold meaningful conversations with your customers and employees. From sending business-critical notifications to instantly engaging with leads and prospects, WhatsApp automation can mean serious business.
Why WhatsApp Business?
- Reach – More than 1.5 Billion People in over 180 Countries use WhatsApp as their preferred messaging Channel.
- Engagement – Drives Higher Delivery, Open and Conversion Rates, compared to other Messaging Channels.
- Preference – People prefer to discover and communicate with Businesses on WhatsApp
AI Powered Chatbot using WhatsApp Business
- We are WhatsApp for Business partners and can procure WhatsApp number, APIs and get necessary approvals to set you up on WhatsApp quickly.
- Setup automatic and custom messages on account status, how-to instructions, balance due, etc.
- Handle transactional tasks like bank transactions, appointment reminders, policy application etc. seamlessly through WhatsApp.Create a WhatsApp business profile with helpful information for your customers.
- Start conversation on Web/IVR for Opt-In and continue on WhatsApp for a truly omni-channel experience.
- Engage on your customer’s favorite channel
Sample Use Cases
Banking, Financial Services & Insurance
- Customer inquiries: account statements, loan balances, credit limits, lost and stolen credit cards
- Customer resolution: account related issues between account manager and customer
- Updates: irregular or suspicious credit card transactions, fees charged, reaching credit limit, two factor authentication
- Account updates: bank transactions, appointment reminders, policy application approved, policy changes updated
Telcos
- Customer questions: account balance, upgrade or downgrade of mobile or internet plans, plan inquiries
- Customer resolution: order changes, shipping delays
- Updates: late payment, two-factor authentication
- Purchase confirmation: appointment reminders, mobile phone order confirmation
Retail & E Commerce
- Customer inquiries:
return / refund requests, order updates / changes, product
availability requests, payment / billing, product service inquiries
- Customer resolution: immediately resolve order changes or shipping delays
- Purchase confirmation: purchase receipts, order receipts
- Purchase updates: delivery notifications, delivery tracking
Many More …
